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Return - Product Replacement

You have the right to return the products you bought and request their replacement a) in all cases in which, through proven fault of the Inhouse Store, wrong products or products of poor and defective quality were sold (mistake in receiving the order, in the pricing, in the shipment , damaged during transport or with poor packaging) and b) in all cases in which there was a problem / actual defect in the product (operation or quality) covered by the product warranty and if the warranty has been given by the Inhouse Store.This provision does not cover products covered by third party warranties such as the product manufacturer or his representative. In any case and for all the above cases, the maximum return period for replacement may not be extended beyond fourteen (14) calendar days from the date of receipt. In addition, in all cases the product to be replaced-repaired must be accompanied by the original proof of purchase. For all the above cases the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product (agrees the IMEI) and be in excellent condition , together with all the documents that accompanied the product (eg DAT, Ap. Retail, etc.) upon delivery. Prior to any return, it is recommended to consult the online store of the Inhouse Store. In any case, return and replacement is possible under the following conditions:

  • contact the Online Store the same day or the next working day
  • the product has not been used
  • the product is accompanied by all the necessary documents that prove the transaction (eg DAT, Retail Rep. etc.)

  • In case the desired return is not made within 14 days then the Inhouse Store may not accept any return and / or replacement of products.